Assessor Resource

LMTML4008A
Undertake couture millinery

Assessment tool

Version 1.0
Issue Date: May 2024


This unit applies to interviewing customers, making recommendations, assessing needs and expectations, designing and producing one-off millinery items, fitting and finishing items to customer satisfaction. Work requires individuals to demonstrate discretion, judgement and problem solving skills in the establishment and delivery of millinery orders. Responsibility is taken for the maintenance of own work quality and requirement to contribute to the quality improvement of organisation, where necessary

Work may be conducted in small to large scale enterprises and may involve individual and team activities.

The application of this unit is according to OHS practices of the enterprise and workplace practices, which may include:

requirements prescribed by legislation, awards, agreements and conditions of employment

standard operating procedures

work instructions

oral, written and visual communication

quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output

housekeeping

tasks related to environmental protection, waste disposal, pollution control and recycling

This unit requires communication skills associated with consulting with clients on design requirements, budget, timelines and expectations, as well as problem solving and initiative and enterprise to develop a design to meet a client's needs. This unit also requires an ability to plan and organise safe and efficient use of couture millinery processes and operations to produce the millinery item.

This unit covers the skills and knowledge required to produce one-off hats to meet specific client needs. It encompasses and builds on customer service skills to conduct thorough assessments of needs, and production skills to deliver specially made products.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Prerequisites

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Demonstrates skills and knowledge to:

accurately identify client needs, expectations and desired outcome

provide high-level and relevant millinery advice

effectively use millinery props and resources to establish client needs

use effective and professional interpersonal skills to establish relationship with the client and provide high-level, individualised customer service

effectively negotiate order details and price with the client

conduct millinery fitting and identify required adjustments

finish headwear is according to workplace standards and client requirements

present completed item to the client

follow OHS guidelines throughout production of millinery items

record client details according to workplace procedure

establish client satisfaction as the objective of interaction and millinery production

Consistently applies skills and knowledge when:

organising work

completing tasks

identifying improvements

using workplace practices

using OHS practices

recording and reporting accidents and incidents

assessing operational readiness of equipment used and work processes

recognising and adapting to cultural differences in the workplace, including modes of behaviour and interactions

completing work systematically with attention to detail without damage to goods and equipment

Context and specific resources for assessment

Assessment may occur on the job or in an appropriately simulated environment and requires access to work areas, materials and equipment and to information on workplace practices and OHS practices.

Guidance information for assessment

This unit may be assessed independently or in combination with other relevant units.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit.

Demonstrates knowledge of:

millinery policies, standards and guidelines, industry codes of practice, legislative and regulatory requirements

a wide range of textiles and materials, including their composition and the stretch quality of fabrics

industry, workplace and product processes

millinery production tools and equipment

millinery pricing

information required for complete consultation

style options, fashion trends and total look concepts

protocol regarding headwear and dress style for specific occasions

millinery manufacture techniques

OHS practices, including hazard identification and control measures

quality practices

workplace practices

recording and reporting practices

Demonstrates skills to:

price millinery items

select appropriate materials

suggest appropriate styles

use high-level interpersonal skills

assess client expectation and satisfaction

interpret and apply established procedures

document, assess and transfer information

sketch designs to portray images to clients

make millinery patterns for one-off items

make individual hats according to specific client requirements

provide high-level customer service for fittings

finish headwear according to client requirements

present headwear to clients

negotiate price and confirming millinery sale

read, interpret and follow information on work specifications, standard operating procedures and work instructions and other reference material

maintain accurate records

communicate within the workplace

sequence operations

meet specifications

clarify and check task-related information

carry out work according to OHS practices

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

Legislative/regulatory requirements

All work must comply with relevant Federal and State or Territory legislative or regulatory requirements.

OHS practices

OHS practices must include hazard identification and control, risk assessment and implementation of risk reduction measures specific to the tasks described by this unit, and may include:

manual handling techniques

standard operating procedures

personal protective equipment

safe materials handling

taking of rest breaks

ergonomic arrangement of workplaces

following marked walkways

safe storage of equipment

housekeeping

reporting accidents and incidents

other OHS practices relevant to the job and enterprise

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Appointment is made to provide service to client 
Client records are assessed to establish millinery service history 
High-level interpersonal skills are used to provide high level of service 
Client needs, expectations and desired effect are identified 
Client priorities, preferences, budget and time lines are identified 
Agreement to continue with millinery service is obtained 
Client records are maintained 
Client intended use and desired effect are confirmed 
Accompanying outfit and accessories are identified and assessed if possible, to consider in millinery design 
Millinery design is considered according to the needs, expectations and personal features of the client 
Cost estimates are discussed with the client 
Size requirements are recorded 
Client order and design specifications are confirmed 
Client is provided with high-level advice regarding the choice of millinery style 
High-level interpersonal skills are used to negotiate and advise on millinery design 
Models, sketches and examples are used to assist the client to decide on millinery styling 
Materials, styles and millinery features are discussed with the client 
Millinery models are used to demonstrate different millinery styles 
Millinery pattern is produced for client order 
Materials are sourced for client order 
Alternative materials are produced if required to achieve desired effect 
Headwear is produced according to the design specifications 
Headwear is prepared for client fitting 
Appointment is made for client fitting 
Opportunity to fit headwear with clothing and accessories, is provided if required 
High-level interpersonal skills are used to assist client to review headwear and decide on modifications 
Trims, additional and alternative features are provided for consideration 
Required modifications to headwear are confirmed 
Client concerns are addressed and resolved when possible 
Headwear is finished according to design specifications and modifications 
Headwear is finished for presentation by brushing, steaming or pressing, as necessary 
Appointment is made for final presentation to the client 
Final inspection is conducted to ensure conformance to client needs and expectations, and workplace quality standards 
High-level interpersonal skills are used to ensure client satisfaction as much possible 
Finished article and conformance records and reports are accurately maintained 
Detailed client records are maintained 
Workplace quality standards and procedures for specific task are identified. 
Work is conducted to meet workplace quality standards. 
OHS practices for the specific task are identified. 
Work tasks are conducted according to OHS practices 

Forms

Assessment Cover Sheet

LMTML4008A - Undertake couture millinery
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

LMTML4008A - Undertake couture millinery

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: